What should I do if I have issues with the Wi-Fi Hotspot in my Lincoln?

If your Wi-Fi hotspot is not connecting to the internet:

1. Look in your device's Wi-Fi menu to make sure you are connected to the hotspot.
2. Verify the signal strength on your device.
3. Check the Vehicle Hotspot Settings on your in-vehicle SYNC screen to see the vehicle's internet signal strength.
   
   Note: Instructions vary based on your vehicle's SYNC generation. If you are unsure of the steps needed to access your Vehicle Hotspot Settings screen, refer to your Owner's Manual.
    
4. Check the Data Usage menu to confirm you have not reached your data limit. If you have reached your data limit, you can manage your account directly or contact AT&T for assistance.
   
   Note: Instructions vary based on your vehicle's SYNC generation. If you are unsure of the steps needed to access your Data Usage menu, refer to your Owner's Manual.
    
5. Determine if one or all devices are impacted.
   • If only one device is impacted, troubleshoot that specific device's connectivity.
   • If all your devices are unable to connect, and you have verified your data plan has not reached the data limit, contact the Lincoln Client Relationship Center at 1-800-521-4140, or by selecting Live Chat at the bottom right of lincoln.com/support.

Note: The Wi-Fi hotspot will turn off 30 minutes after the vehicle is turned off or sooner if the vehicle is a battery electric vehicle (BEV) and the battery is at less than 60%.

If any of these statements apply to your vehicle, you may need to reconnect your device to the Wi-Fi hotspot:

• The network name or the password for your vehicle's hotspot changed recently.
• You recently performed a master/factory reset in your vehicle.
• The device is in the blocked device list on the vehicle's Wi-Fi.

To reconnect your device:

1. Busca Configuración en el menú de tu dispositivo.
2. Toggle the vehicle's modem button to On and wait for the available networks to load.
3. Select the name of your vehicle's Wi-Fi hotspot.
   
   Note: If you do not see it listed, try toggling your device's Wi-Fi off and on again. 
    
4. Enter your vehicle's Wi-Fi Hotspot password and press Connect.

If you are still unable to get your devices to connect to the Wi-Fi hotspot, contact the Lincoln Client Relationship Center
 at 1-800-521-4140, or by selecting Live Chat at the bottom right of lincoln.com/support.

If your Wi-Fi hotspot indicates "No Service" or you see a symbol similar to the one above, use the troubleshooting steps below.

Signal- or Carrier-Related Issue

• If you frequently experience limited or no signal in the same area, it is possible that your carrier's network in that location is producing poor signal strength, or there is a possibility of radio frequency interference.
• If you experience a lack of signal frequently in different locations, or if the Wi-Fi hotspot works sometimes but not others, the issue could be carrier-related. Contact AT&T for troubleshooting assistance.

Not a Signal- or Carrier-Related Issue

1. Turn your vehicle's Wi-Fi hotspot off, wait 10 seconds, and turn it back on.
2. Power cycle your vehicle:
   1. Turn your vehicle off and leave it off for at least 35 minutes.
   2. Restart your vehicle.

If you are still experiencing the issue after performing the above troubleshooting steps, contact the Lincoln Client Relationship Center at 1-800-521-4140, or by selecting Live Chat at the bottom right of lincoln.com/support.

If you receive an error message on your SYNC screen stating "Vehicle Hotspot menu cannot be displayed at this moment. Please try again later," remotely lock and unlock your vehicle using the Lincoln app.

If the message remains, continue with the troubleshooting steps below based on your SYNC version:

SYNC 3 Troubleshooting 

If your vehicle is equipped with SYNC 3:

1. Turn off Bluetooth on the phone.
2. Delete the Vehicle Identification Number (VIN) from the Lincoln app.
3. Perform a master/factory reset.
4. Perform a module reset.
5. Perform a key cycle.
6. Add the VIN back to the Lincoln app.
7. Activate the vehicle's modem.
8. Enable the modem in the SYNC settings. 

Once the modem is enabled, you will be able to set up their Wi-Fi Hotspot from the SYNC settings in the vehicle. 

SYNC 4 Troubleshooting

If your vehicle is equipped with SYNC 4:

1. Turn off Bluetooth on the phone.
2. Delete the VIN from the Lincoln app.
3. Perform a module reset.
4. Perform a key cycle.
5. Add the VIN back to the Lincoln app.
6. Activate the vehicle's modem.
7. Enable the modem in the SYNC settings. 

Once the modem is enabled, you will be able to set up their Wi-Fi Hotspot from the SYNC settings in the vehicle.