Soporte>SYNC>Solucionar problemas>¿Cómo realizo un restablecimiento completo / de fábrica de SYNC?

¿Cómo realizo un restablecimiento completo / de fábrica de SYNC?

Master/factory resets are performed using the SYNC®* system in your vehicle. To perform a reset, identify your SYNC generation and follow the steps outlined below.

Examples of reasons to perform a master/factory reset may include:

  • Before selling or transferring ownership.
  • After purchasing or leasing a pre-owned vehicle.
  • Before and after renting a vehicle.

Identifying Your Vehicle's SYNC Generation

Select a resource in the table below to help you identify your vehicle's SYNC generation.

ResourceIndicaciones
Página de SYNC y actualizaciones de navegación

Either:

Your SYNC generation will appear on the right side of the page under the “SYNC Current Version” heading.

guía de referencia visual de SYNCView example images of SYNC generations that Lincoln has offered.

Completing a SYNC Master/Factory Reset

Importante:

  • A master/factory reset erases all stored data, such as call history, text messages, previously paired phones, navigation favorites, personalized keyless entry codes, and modem activation.
  • A master/factory reset does not return your SYNC system to previous software versions.
  • Your vehicle must be parked and running, and in an open location (e.g., free of overhead foliage, ceilings, etc.). 

Select your vehicle's SYNC generation from the drop-down options below to learn how to complete a master/factory reset.

Digital Experience

Before performing a Digital Experience factory reset, attempt a module reset to restore functionality. A module reset does not delete stored data.

Performing a Module Reset

To perform a module reset, press and hold the Power button (center of the volume knob) for up to 10 seconds. Upon releasing the button, you may hear a pop sound from your vehicle's speakers.  

Performing a Factory Reset

Importante:

  • Certain Connected Services subscriptions (Navigation, BlueCruise®**, etc.) may be unavailable for up to 10 business days after a factory reset. 
  • If you are unsure if you should complete a factory reset, contact Lincoln Concierge at 1-800-521-4140 or by selecting Live Chat at the bottom right of lincoln.com/support.
  • After the factory reset, you must re-activate your vehicle in the Lincoln Way®† App for remote features (remote start, lock, unlock, etc.) to be available again. Consulte los Cómo activar Lincoln Connect®†† article to learn how.

To do a factory reset on your Digital Experience screen:

  1. Tap the Apps icon or the Vehicle icon.
  2. Selecciona Configuración.
  3. Swipe up on the Settings menu and select System.
  4. Swipe up on the System menu and select Reset options. 
  5. Choose Factory reset. 
  6. Follow the prompts on the screen. 

The screen will go blank as the system performs its factory reset. Once the screen is back up, the factory reset is complete. 

SYNC 4

Before performing a master/factory reset, try a system reset to restore functionality. La reconfiguración del sistema no borra ninguno de los datos almacenados.

Performing a System Reset

To reset the system, choose the option below that applies to your vehicle.

  • Vehicles equipped with a Power button: Press and hold both the Power button (center of the volume knob) and the Seek Right button for 10 seconds.
  • Vehicles not equipped with a Power button: Press and hold both the Volume Down and Seek Right buttons on the steering wheel controls for 10 seconds.

If the system reset does not resolve the issue, continue with a master/factory reset.

Performing a Master/Factory Reset

Importante:

  • This should not be performed unless you are directed to do so by an Engineer or per an escalation.
  • A master/factory reset will make all subscriptions (Connected Navigation, Lincoln BlueCruise**, etc.) unavailable for up to ten business days.
  • After the master/factory reset, you must re-activate your vehicle in the Lincoln Way®† App for remote features (remote start, lock, unlock, etc.) to be available again. Consulte los Cómo activar Lincoln Connect®†† article to learn how.

On your vehicle's SYNC screen:

  1. Selecciona Configuración.
  2. Presiona Reiniciar.
  3. Select Master/Factory Reset.
  4. Follow the on-screen prompts to complete the master/factory reset.

​If you need further assistance, contact Lincoln Concierge at 1-800-521-4140 or by selecting Live Chat at the bottom right of lincoln.com/support.

SYNC 3

Before performing a master reset, try a system reset to restore functionality. La reconfiguración del sistema no borra ninguno de los datos almacenados.

Performing a System Reset

  1. Press and hold the Seek up and the audio unit Power buttons simultaneously until the screen goes black. Wait for the system reset to complete.
  2. Press the audio unit Power button to switch the system on.

Si restablecer el sistema no resuelve el problema, continúa con un reinicio maestro.

Realizar un reinicio maestro

On your vehicle's SYNC screen:

  1. Selecciona Configuración.
  2. Choose General.
  3. Scroll down and press Master Reset. Aparecerá un mensaje que confirma que todas las configuraciones del sistema se borrarán y que se volverá a la configuración predeterminada de fábrica.
  4. Presiona Continuar. A "Resetting to factory defaults" message will appear, the system will turn off, and the screen will go blank. Pueden pasar unos minutos hasta que el sistema se reinicie y reanude su funcionamiento normal. 

​If you need further assistance, contact a Lincoln Concierge at 1-800-521-4140 or by selecting Live Chat at the bottom right of lincoln.com/support.

SYNC con MyLincoln Touch®

Before performing a master reset, try a system reset to restore functionality. La reconfiguración del sistema no borra ninguno de los datos almacenados. 

Performing a System Reset

  1. Press and hold the Seek up and the audio unit Power buttons simultaneously until the screen goes black. Wait for the system reset to complete.
  2. Press the audio unit Power button to switch the system on.

Si restablecer el sistema no resuelve el problema, continúa con un reinicio maestro.

Realizar un reinicio maestro

On your vehicle's SYNC screen:

  1. Press the Gear Icon.
  2. Tap Settings.
  3. Selecciona System.
  4. Desplázate hacia abajo y presiona Master Reset. Aparecerá una pantalla de advertencia.
  5. Desconecta todos los dispositivos USB, los dispositivos Bluetooth y cualquier tarjeta SD.
  6. Press Yes to complete your master reset.

​If you need further assistance, contact a Lincoln Concierge at 1-800-521-4140 or by selecting Live Chat at the bottom right of lincoln.com/support.

SYNC con navegación activada por voz

  1. Press the Phone button. The screen may read "No Phone Connected."
  2. Tap the Settings tab on your vehicle's SYNC screen.
  3. Select Advanced.
  4. Press the Down Arrow until Master Reset appears on the screen.
  5. Selecciona Reinicio maestro. SYNC will ask you to confirm the master reset.
  6. Presiona Sí para continuar. SYNC confirmará cuando el reinicio maestro haya terminado.

​If you need further assistance, contact a Lincoln Concierge at 1-800-521-4140 or by selecting Live Chat at the bottom right of lincoln.com/support.

SYNC Generation 1.1

  1. Press the Menu button.
  2. Select the SYNC Settings option and press OK.
  3. Press the Down Arrow until Master Reset appears on the screen, and press OK.
  4. Press YES to continue. SYNC confirmará cuando el reinicio maestro haya terminado.

​If you need further assistance, contact a Lincoln Concierge at 1-800-521-4140 or by selecting Live Chat at the bottom right of lincoln.com/support.

SYNC Generation 1

  1. Press the Phone button.
  2. Tap the Down Arrow until System Settings or Return appears on the screen, and press OK.
  3. Press the Down Arrow until Advanced appears on the screen, and press OK.
  4. Tap the Down Arrow until Master Reset appears on the screen, and press OK. SYNC will ask you to confirm the reset.
  5. Press OK to confirm. The system will display Reset Completed.

​If you need further assistance, contact a Lincoln Concierge at 1-800-521-4140 or by selecting Live Chat at the bottom right of lincoln.com/support.

Información adicional

¿Cómo vinculo mi teléfono con SYNC?
¿Cómo configuro lugares favoritos con SYNC?
¿Cómo me comunico con un asistente de Lincoln Way?
Where can I find my Lincoln's keyless entry code?
¿Cómo programo un código de entrada personal sin llave para mi Lincoln?

*No conduzcas si estás distraído o usas dispositivos manuales. Usa sistemas operados por voz cuando sea posible. Algunas funciones pueden estar bloqueadas mientras el vehículo esté en cambio.  No todas las características son compatibles con todos los teléfonos.

**Available feature on select vehicles. BlueCruise requires an active plan or trial – see lincoln.com/technology/bluecruise for details. Terms apply. BlueCruise is a driver-assist feature and does not replace safe driving or driver’s attention, judgment or need to control the vehicle. Solo quita las manos del volante en zonas azules de manos libres. Siempre debes mirar el camino y estar preparado para retomar el control. Consulta manual del usuario para conocer los detalles y las limitaciones.

†Lincoln Way® App, compatible with select smartphone platforms, is available via a download. Se pueden aplicar cargos por mensajes y datos.

††Lincoln Connect®, the Lincoln Way® App., and complimentary Connected Services are required for remote features (See Lincoln Way Terms for details). El servicio conectado y las características dependen de la disponibilidad de la red AT&T. La tecnología de evolución/las redes de telefonía celular/la capacidad del vehículo pueden limitar la funcionalidad y evitar el funcionamiento de las características conectadas. Connected service excludes Wi-Fi® hotspot.