What do I do if my SYNC®* Navigation is unable to find a GPS signal?

If you see an "X," a crossed-out symbol, or a similar symbol over the GPS icon of the navigation system, you can use the troubleshooting tips found in this article.

Notas:

  • The signal loss symbol may display in an area with poor GPS access, such as parking garages or other covered areas.
  • If this icon is displaying continuously, you are not in a poor GPS access area, and the map is not showing the vehicle in an accurate location, this likely means an issue has occurred and troubleshooting is required.

Lost GPS Symbol Troubleshooting

Important: Ensure that your vehicle is on and running in a well-ventilated area, and is in Park (P). Confirm that you are not parked under structures or other objects that could block the connection from your vehicle to the GPS satellite.

Choose your SYNC generation from the drop-down options below for possible troubleshooting steps.

Note: If you need assistance determining the generation of your SYNC system, select the first drop-down option. 

Identifying Your Vehicle's SYNC Gen

Two resources to help you identify your vehicle's SYNC gen are the:

  • Página de SYNC y actualizaciones de navegación. Either:
    • Enter your Vehicle Identification Number (VIN) and select Check for update.
    • Log in with your Lincoln credentials, choose a vehicle from your garage, and select Check for updates.

      Note: Your SYNC gen will appear on the right-hand side of the page.

  • SYNC Visual Reference Guide, which provides example images of SYNC gens that Lincoln has offered.

SYNC 4, and SYNC 3

To troubleshoot the GPS connection on your SYNC 4 or SYNC 3-equipped vehicle:

  1. Turn the Location setting off and back on within the vehicle:
    1. Tap Settings on your vehicle's SYNC screen. 
    2. Select Lincoln Connect®**
    3. Tap Connectivity Settings
    4. Toggle the Location Off and then On
  2. Realiza un ciclo de llave.
    1. Apaga el vehículo.
    2. Open the door.
    3. Exit the vehicle.
    4. Lock the vehicle.
    5. Shut the door.
    6. Step at least 5 feet away from your vehicle for 2 minutes.
  3. Perform a module reset.  

If the issue continues as you drive to different locations in the future, make an appointment with your preferred Tienda de Lincoln.

SYNC with MyLincoln Touch®

To troubleshoot the GPS connection on your SYNC with MyLincoln Touch-equipped vehicle:

  1. Realiza un ciclo de llave.
    1. Apaga el vehículo.
    2. Open the door.
    3. Exit the vehicle.
    4. Lock the vehicle.
    5. Shut the door.
    6. Step at least 5 ft away from your vehicle for 2 minutes.
  2. Perform a module reset.  

If the issue continues as you drive to different locations in the future, make an appointment with your preferred Tienda de Lincoln.

SYNC con navegación activada por voz

To troubleshoot the GPS connection on your SYNC with Voice-Activated Navigation-equipped vehicle, perform a module reset.  

If the issue continues as you drive to different locations in the future, make an appointment with your preferred Tienda de Lincoln.

Información adicional

¿Por qué recibo el mensaje "Navigation SD Card Fault" (Falla de la tarjeta SD de navegación) en SYNC con MyLincoln Touch?
How do I perform a SYNC Module Reset?
How do I perform a SYNC Master Reset?


*No conduzcas si estás distraído. Usa sistemas operados por voz cuando sea posible; no uses dispositivos portátiles mientras conduces. Algunas funciones pueden estar bloqueadas mientras el vehículo esté en cambio. No todas las características son compatibles con todos los teléfonos.

**Lincoln Way Connect (optional on select vehicles), the Lincoln Way App, and Complimentary Connected Service are required for remote features (see Lincoln Way Terms and Conditions for details). El servicio conectado y las características dependen de la disponibilidad de la red AT&T. La tecnología en evolución/las redes de telefonía celular/la capacidad del vehículo pueden limitar la funcionalidad y evitar el funcionamiento de las características conectadas. Los servicios conectados no incluyen zona Wi-Fi.