How do I perform a SYNC®* master/factory reset?

Master/factory resets are performed using the SYNC system in your vehicle. To perform a reset, identify your SYNC generation and follow the steps outlined below.

Examples of reasons to perform a master/factory reset may include:

  • Before selling or transferring ownership.
  • After purchasing or leasing a pre-owned vehicle.
  • Before and after renting a vehicle.

Identify Your Vehicle's SYNC Generation

Use these resources to help identify your vehicle's SYNC generation:

SYNC Master/Factory Reset Instructions

Importante:

  • A master/factory reset erases all stored data, such as call history, text messages, previously paired phones, navigation favorites, and modem activation.
  • A master/factory reset does not return your SYNC system to previous software versions.
  • Your vehicle must be in Park (P) and running, not in accessory mode.
  • Make sure you are in a well-ventilated area.

SYNC 4

Before performing a master/factory reset, try a system reset to restore functionality. La reconfiguración del sistema no borra ninguno de los datos almacenados.

Performing a System Reset

To reset the system, choose the option below that applies to your vehicle.

  • Vehículos equipados con un botón de encendido:
    • Press and hold both the Power button (center of the volume knob) and the Seek Right button for 10 seconds.
  • Vehículos no equipados con un botón de encendido:
    • Press and hold both the Volume Down and Seek Right buttons on the steering wheel controls for 10 seconds.

If the system reset does not resolve the issue, continue with a master/factory reset.

Performing a Master/Factory Reset

Importante:

  • This should not be performed unless you are directed to do so by an Engineer or per an escalation.
  • A master/factory reset will make all subscriptions (Navigation, Lincoln BlueCruise, etc.) unavailable for up to ten business days.
  • After the master/factory reset, you must re-activate your vehicle in the Lincoln Way®** App for remote features (remote start, lock, unlock, etc.) to be available again. Click here to see how to activate Lincoln Connect®†.

On your vehicle's SYNC screen:

  1. Selecciona Configuración.
  2. Presiona Reiniciar.
  3. Select Master/Factory Reset.
  4. Follow the on-screen prompts to complete the master/factory reset.

​If you need further assistance, contact a Lincoln Concierge at 1-800-521-4140 or by selecting Live Chat at the bottom right of lincoln.com/support.

SYNC 3

Before performing a master reset, try a system reset to restore functionality. La reconfiguración del sistema no borra ninguno de los datos almacenados.

Performing a System Reset

  1. Press and hold the Seek up and the audio unit Power buttons simultaneously until the screen goes black.
  2. Wait for the system reset to complete.
  3. Press the audio unit Power button to switch the system on.

Si restablecer el sistema no resuelve el problema, continúa con un reinicio maestro.

Realizar un reinicio maestro

On your vehicle's SYNC screen:

  1. Selecciona Configuración.
  2. Choose General.
  3. Desplázate hacia abajo y presiona Master Reset. Aparecerá un mensaje que confirma que todas las configuraciones del sistema se borrarán y que se volverá a la configuración predeterminada de fábrica.
  4. Press Continue. A "Resetting to factory defaults" message will appear, the system will turn off, and the screen will go blank. Pueden pasar unos minutos hasta que el sistema se reinicie y reanude su funcionamiento normal.

​If you need further assistance, contact a Lincoln Concierge at 1-800-521-4140 or by selecting Live Chat at the bottom right of lincoln.com/support.

SYNC con MyLincoln Touch®

Before performing a master reset, try a system reset to restore functionality. La reconfiguración del sistema no borra ninguno de los datos almacenados.

Performing a System Reset

  1. Press and hold the Seek up and the audio unit Power buttons simultaneously until the screen goes black.
  2. Wait for the system reset to complete.
  3. Press the audio unit Power button to switch the system on.

Si restablecer el sistema no resuelve el problema, continúa con un reinicio maestro.

Realizar un reinicio maestro

On your vehicle's SYNC screen:

  1. Press the Gear Icon.
  2. Toca Configuración.
  3. Selecciona System.
  4. Desplázate hacia abajo y presiona Master Reset. Aparecerá una pantalla de advertencia.
  5. Desconecta todos los dispositivos USB, los dispositivos Bluetooth y cualquier tarjeta SD.
  6. Press Yes to complete your master reset.

​If you need further assistance, contact a Lincoln Concierge at 1-800-521-4140 or by selecting Live Chat at the bottom right of lincoln.com/support.

SYNC con navegación activada por voz

To perform a master reset, follow the steps below:

  1. Presiona el botón duro de TELÉFONO. The screen may read "No Phone Connected."
  2. Press the Settings tab on your vehicle's SYNC screen.
  3. Selecciona Avanzado.
  4. Press the Down Arrow until Master Reset appears on the screen.
  5. Selecciona Reinicio maestro. SYNC will ask you to confirm the master reset.
  6. Presiona para continuar. SYNC confirmará cuando el reinicio maestro haya terminado.

​If you need further assistance, contact a Lincoln Concierge at 1-800-521-4140 or by selecting Live Chat at the bottom right of lincoln.com/support.

SYNC Gen. 1.1

To perform a master reset, follow the steps below:

  1. Presiona el botón MENÚ.
    SYNC Gen 1.1 console with MENUbutton
     
  2. Select the SYNC Settings option and press OK.
  3. Press the Down Arrow until Master Reset appears on the screen, and press OK.
  4. Presiona para continuar. SYNC confirmará cuando el reinicio maestro haya terminado.

​If you need further assistance, contact a Lincoln Concierge at 1-800-521-4140 or by selecting Live Chat at the bottom right of lincoln.com/support.

SYNC Gen 1

To perform a master reset, follow the steps below:

  1. Presiona el botón duro de TELÉFONO.
    SYNC Gen 1 Phone button.
     
  2. Press the Down Arrow until System Settings appears on the screen, and press OK.
  3. Press the Down Arrow until Advanced appears on the screen, and press OK.
  4. Press the Down Arrow until Master Reset appears on the screen, and press OK. SYNC will ask you to confirm the reset.
  5. Presiona OK para confirmar. The system will display Reset Completed.

​If you need further assistance, contact a Lincoln Concierge at 1-800-521-4140 or by selecting Live Chat at the bottom right of lincoln.com/support.

Información adicional

¿Cómo vinculo mi teléfono con SYNC?
How do I set favorite locations with SYNC?
¿Cómo me comunico con un asistente de Lincoln Way?


*No conduzcas si estás distraído. Usa sistemas operados por voz cuando sea posible; no uses dispositivos portátiles mientras conduces. Algunas funciones pueden estar bloqueadas mientras el vehículo esté en cambio. No todas las características son compatibles con todos los teléfonos.

**The Lincoln Way App, compatible with select smartphone platforms, is available through a free download. Se pueden aplicar cargos por mensajes y datos.

Lincoln Way Connect (optional on select vehicles), the Lincoln Way App, and Complimentary Connected Service are required for remote features (see Lincoln Way Terms and Conditions for details). El servicio conectado y las características dependen de la disponibilidad de la red AT&T. La tecnología en evolución/las redes de telefonía celular/la capacidad del vehículo pueden limitar la funcionalidad y evitar el funcionamiento de las características conectadas. Los servicios conectados no incluyen zona Wi-Fi.