¿Cómo uso 911 Assist con SYNC?

Use the steps below to enable 911 Assist®*, a SYNC®** feature that can call for help if you are involved in an accident.

911 Assist is turned off by default. Before SYNC can make a 911 call:

  • Debes conectar a Bluetooth®-enabled and compatible phone to SYNC.
  • Primero debes habilitar la característica 911 Assist.
  • Your connected phone must be able to make and maintain an outgoing call at the time of the incident.
  • Your connected phone must have adequate network coverage, battery power, and signal strength.
  • Your vehicle must have battery power.
  • Your vehicle must be located in the United States, Canada, or a territory where 911 is the emergency number.

Enabling 911 Assist with SYNC

Select your SYNC generation from the drop-down options below to learn how to adjust your 911 Assist settings.

Note: If you need assistance determining the generation of your SYNC system, select the first drop-down option. 

Identifying Your Lincoln's SYNC Generation

Two resources to help you identify your vehicle's SYNC generation are the:

Note: Your SYNC generation will appear on the right side of the page, under the “SYNC Current Version” heading.

SYNC 4

SYNC 4 will only ask to toggle 911 Assist on or off while you are pairing your phone.
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Note: SYNC 4 will not call an assigned emergency contact. It will only dial 911 if you are in an accident and your airbags deploy or your fuel switch cuts off.

SYNC 3

To enable 911 Assist with SYNC 3:

  1. Presiona Settings en la pantalla SYNC de tu vehículo.
  2. Select 911 Assist.
  3. Desliza el botón a la posición Activado.

SYNC con MyLincoln Touch®

To enable 911 Assist using SYNC with MyLincoln Touch:

  1. Tap the Gear icon on your vehicle's SYNC screen.
  2. Presiona Teléfono.
  3. Select 911 Assist.
  4. Tap 911 Assist On.
  5. Choose your contacts.

To set Emergency Contacts using SYNC with MyLincoln Touch:

  1. Tap Menu.
  2. Pulsa Ayuda.
  3. Select 911 Assist.
  4. Tap Edit under "In Case of Emergency (ICE) Speed Dial."

SYNC con navegación activada por voz

To enable 911 Assist using SYNC with Voice-Activated Navigation:

  1. Press the Phone button.
  2. Select Settings on your vehicle's SYNC screen.
  3. Press Advanced.
  4. Tap 911 Assist On/Off.
  5. Select Set 911 Assist On.

*The vehicle's electrical system (including the battery), the wireless service provider's signal and a connected mobile phone must all be available and operating for 911 Assist® to function properly. Estos sistemas pueden dañarse en una colisión. The paired mobile phone must be connected to SYNC® 3/SYNC® 4, and the 911 Assist feature enabled, in order for 911 to be dialed. Cuando la característica está ACTIVADA, 911 Assist utiliza tu teléfono móvil compatible y conectado para que los ocupantes se comuniquen con los servicios de emergencia al marcar 911 si tu bolsa de aire se activa o, en algunos vehículos, si se activa el interruptor de apagado de emergencia de la bomba de combustible.

**Do not drive while distracted or while using handheld devices. Usa sistemas operados por voz cuando sea posible.  Algunas funciones pueden estar bloqueadas mientras el vehículo esté en cambio.  No todas las características son compatibles con todos los teléfonos.