Preguntas frecuentes sobre las actualizaciones de software para mi Lincoln

Software updates introduce new features and updates, ensuring you are always enjoying the best version of your vehicle.

Software updates occur on a rolling basis. En forma predeterminada, tu vehículo comenzará el proceso de actualizar tan pronto como una nueva versión esté disponible. Keep an eye out for software update icons to show up on your vehicle's SYNC^®* screen for information about your update.

Yes. You will be notified if an update is pending and requires your permission to continue. Si una actualización no requiere ninguna acción y puede ejecutarse en segundo plano, se te notificará una vez que finalice.

You will be notified via the SYNC 4 system, the Lincoln Owner Support website, and the Lincoln Way^®** App. 

• The SYNC 4 screen will display a message in the top banner area if updates are available, in progress, the update was successful, or if the update was unsuccessful.
• You will receive push notifications to the device you use to access the Lincoln Way App. The App will have additional information on software updates in your Message Center.
• If you are enrolled in software updates but do not use the Lincoln Way App, you will get email notifications about software updates. You can view updated details by clicking the Tell Me More button within the email message.
• You can also check the update status in System Updates under SYNC System Settings.

You can check your in-vehicle Update Details screen when an update becomes available. You can also visit the Lincoln Way App and your Lincoln Account dashboard to view the update details.

Depende. Algunas actualizaciones requieren que tu vehículo esté quieto durante un breve período de tiempo (estacionado y con el encendido desactivado). If that is the case, we will notify you ahead of time, so you can prepare. See the "Will I be notified when a software update is available?" FAQ. To ensure you will not need your vehicle during your scheduled update time, it is best to set your recurring schedule at a time when you know you will not need your vehicle (e.g., overnight, during work, etc.). Other updates are completed seamlessly in the background and will not require a schedule.

You can find this information in your vehicle and by logging in to your Lincoln Way App or Lincoln Account.

• On your vehicle's SYNC screen, go to the SETTINGS menu and select System Updates to learn more.
• In the Lincoln Way App, you will get an alert on your Home screen where you can view the most recent successful software update details.

Algunas actualizaciones requieren que tu vehículo esté quieto durante un breve período de tiempo (estacionado y con el encendido desactivado), con solo un lapso de dos minutos para cancelarla, en caso de que sea necesario. When you set a recurring schedule, you can ensure that these types of updates will occur when you will not be driving (e.g., overnight, during work, etc.). You’ll get an in-vehicle reminder before the update takes place. 

Recibirás un recordatorio en el vehículo hasta 24 horas antes del horario programado de instalación. You will have the ability to change your scheduled time up to two minutes before the update starts. También verás un recordatorio en la aplicación Lincoln Way y en el tablero de tu cuenta de Lincoln.

Yes, but it is not recommended. With Automatic Updates on, you will have a seamless update experience, and you will receive the latest features and enhancements without missing a step.

No, you cannot cancel a software update once it has started.

Recibirás una notificación en tu vehículo así como en tu aplicación Lincoln Way y en el tablero de tu cuenta de Lincoln. You will see a "Success" icon on your vehicle's SYNC screen.

When it is required for the update, connecting your vehicle to Wi-Fi can help you download software updates faster. Puedes consultar en la aplicación Lincoln Way y en el tablero de tu cuenta de Lincoln si una actualización pendiente requiere Wi-Fi.

No en este momento.

Al actualizar tu vehículo, Wi-Fi agiliza el proceso de descarga. Algunas actualizaciones solo estarán disponibles para descargar a tu vehículo a través del Wi-Fi, así que para tener una experiencia sin problemas, mantén siempre el Wi-Fi conectado cuando esté disponible. Si la conectividad Wi-Fi no es uniforme, hay algunas actualizaciones que están disponibles para descargar con tu conexión celular. The System Update Status on your Lincoln Account and the Lincoln Way App will let you know if Wi-Fi is required.

Te recomendamos setting a recurring schedule and connecting your vehicle to a frequently used and in-range private Wi-Fi network in order to get updates as soon as they become available.

Puede ser por varias razones:

• Your vehicle may not support software updates. Consulta tu manual del usuario para estar seguro.
• If you have turned Automatic Updates off, you must have Notifications turned on in order to get software updates.
• Tienes que tomar medidas para avanzar con la actualización. Consulta la pantalla de SYNC de tu vehículo, el tablero de tu cuenta de Lincoln o la aplicación Lincoln Way para ver si hay alguna actualización pendiente.

Hay tres situaciones posibles que podrían cancelar una actualización:

• Automatic Updates are turned on, but a schedule is not set. When this happens, you will be notified on your vehicle's SYNC screen. Programar un horario reactiva la actualización.
• Automatic Updates are turned off, and Notifications are turned on, but a one-time consent was required and not provided. Se te notificará si esto sucede. Turning on Automatic Updates will trigger the update again. Contact your Tienda de Lincoln if you think you have missed an update.
• Automatic Updates are turned on, but the additional consent window has passed. Cuando esto ocurra, no se te notificará. Programar un horario evitará que esto vuelva a suceder. Comunícate con tu Tienda de Lincoln if you would still like to update.

Es posible que estén sucediendo un par de cosas:

• Automatic Update Notifications are not turned on. Change your System Update settings.
• Tal vez aún no haya una actualización disponible.
• Your vehicle may not be equipped with software updates.
• Your vehicle is out of Wi-Fi or cell range.

Most likely, the requirements for the update were not met. Typically, this means the vehicle was not off, not in park, or the doors were open. You will be notified in-vehicle if the conditions were not met. 

Some software updates can be minor bug fixes, which may not result in any noticeable changes to your driving experience.

If you are unable to connect your vehicle to Wi-Fi, some updates can download through your vehicle’s cellular network. However, Wi-Fi helps ensure the fastest download process, so for a seamless experience, keep Wi-Fi on and connected wherever available.

Note: Full map updates will only be available via Wi-Fi.