What should I do if I cannot unlock my Lincoln with Phone As A Key?

If you are not able to unlock your vehicle using the Phone As A Key™^* feature, see the requirements and steps below.

Phone As A Key Requirements

To use Phone As A Key, you must meet the requirements below.

• Your vehicle is equipped with Phone As A Key.
• El Lincoln Way^®** App is installed and running on your device with an active account.
  
  Note: Ensure your Lincoln Way App version is up to date.
   
• Lincoln Connect^®† y Phone As A Key were activated prior to the first use of Phone As A Key.
• Tu Configuraciones de conectividad del vehículo habilitadas.
• Facial recognition, fingerprint recognition, or a passcode is set up on your mobile device. 
• You have a supported mobile device running:
  • iOS^® 16.0 and newer
  • Android^™ 9.0 and newer
• Your device has Bluetooth^® Low Energy (BLE) version 4.2 or newer.
• Bluetooth Wireless Technology is turned on at all times for correct operation.
• Your Bluetooth-enabled device is within 130 feet (40 meters) to authorize for use.

Troubleshooting Steps

If you are unable to unlock your vehicle using Phone As A Key:

1. Acerca el teléfono a tu vehículo.
2. Ensure that the Lincoln Way App is running on your phone.
3. Check your device's Bluetooth settings for any pairing to the vehicle's Phone As A Key system. If your smartphone is paired, it will display the last 5 digits of the VIN and the vehicle's model name.
   • If the phone is connected, press the Remote Unlock button in the FordPass App.
   • If the phone is not connected or the Remote Unlock button does not work in the FordPass App, force close and restart the Ford Pass App.

Note: For specific information on how to check Bluetooth settings, refer to your phone's user manual or contact your phone provider. 

Si aún no puedes abrir tu vehículo usando Phone As A Key, usa el teclado de entrada sin llave. Una vez dentro del vehículo, puedes usar el código de acceso de respaldo para arrancar tu vehículo.

If these steps do not resolve your issue, contact Lincoln Client Experience Manager at 1-800-521-4140, or by selecting Live Chat at the bottom right of lincoln.com/support.

Información adicional

Resolución de problemas con Phone As A Key

^*Disponible en vehículos selectos. Requiere activación de la característica. No es compatible con todos los smartphones.

^**Lincoln Way^® App, compatible with select smartphone platforms, is available via a download. Se pueden aplicar cargos por mensajes y datos.

^†Lincoln Connect^®, the Lincoln Way^® App., and complimentary Connected Services are required for remote features (See Lincoln Way Terms for details). Connected services and features depend on compatible AT&T network availability. La tecnología de evolución/las redes de telefonía celular/la capacidad del vehículo pueden limitar la funcionalidad y evitar el funcionamiento de las características conectadas. Connected services excludes Wi-Fi^® hotspot.

iPhone and iOS are trademarks of Apple Inc., registered in the U.S. and other countries.

Android es marca registrada de Google, Inc.

The Bluetooth^® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Ford Motor Company is under license.