How do I activate my Lincoln vehicle's modem using the Lincoln Way app?
You can enable your vehicle's modem by using the Lincoln Way® app* and adjusting your Connectivity Settings in your vehicle's SYNC®** or Lincoln Digital Experience† system. Activating the vehicle's modem enables remote commands and other features.
Requirements
Before you begin, the following preconditions must be met:
- Your vehicle has a modem.
- Your vehicle is added to the Lincoln Way app.
- Your device has a strong cellular signal.
- Your vehicle is on, running, parked, and in a well-ventilated, safe area.
- Your Customer Connectivity Settings are turned on.
Connecting to Your Vehicle's Modem
Select your Lincoln Way app experience from the dropdown options below for the instructions to activate or connect your vehicle's modem.
Lincoln Way App 4.X Experience
To activate your vehicle's modem:
- Open the Lincoln Way app.
- Select the Home screen.
- Tap Activate Vehicle.
Note: If your vehicle is equipped with a modem and the Activate Vehicle button does not appear, contact a Lincoln Way Client Experience Manager through Account > Help.
- Enter and start your vehicle.
- Leave it in Park (P) and keep your vehicle running. A message should appear on your vehicle screen.
- Accept the activation confirmation pop-up.
- Refresh the Home screen in the Lincoln Way app by swiping down on your device screen.
The remote commands should appear below your vehicle's image.
Lincoln Way App 5.X Experience
To connect to your vehicle:
- Enter and turn your vehicle on.
- Open the Lincoln Way app.
- Select Connect to Vehicle.
Note: If your vehicle is equipped with a modem and the Activate Vehicle button does not appear, contact a Lincoln Way Client Experience Manager through Account > Help.
- Tap I've Started my Vehicle.
- Read and accept the prompt on your vehicle screen.
Note: It may take up to two minutes for the connection to complete.
- Press Check Connection Status once you accept the in-vehicle prompt.
The Lincoln Way app will route you back to the Vehicle screen and the remote commands (if available) should appear below your vehicle's image.
Notes:
- If you receive a "Feature Unavailable for fleet vehicles" message, contact a Lincoln Way Client Experience Manager through Account > Help for additional assistance.
- If you experience activation issues, refer to Why is my activation pending?
If you need further assistance, contact a Lincoln Way Client Experience Manager by selecting Account > Help in your app or calling us at 1-844-324-2330.
Additional Information
Is my vehicle equipped with a modem?
How do I add a vehicle to the Lincoln Way app?
Is my vehicle equipped with a Wi-Fi Hotspot?
*Lincoln Way® app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
**Don't drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
†Some Lincoln Digital Experience features require a Connected Services plan. Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
Wi-Fi is a registered trademark of Wi-Fi Alliance®.