Why did the software update not start for my Lincoln vehicle?

There are reasons why a scheduled software update did not start, such as your vehicle was not off, not in park, or the doors were open.

Software Update Pre-Conditions

The following items must be completed before attempting the next scheduled software update, or you may receive an error message:

• Gas vehicles must be on and running for at least 30 minutes before initiating a software update.
• Your vehicle is stopped and parked.
• Your parking brake is engaged.
• El update is scheduled for before or after 12 a.m. (not exactly 12 a.m.).
• Your vehicle's ignition is off.
• All your doors, the hood, and the trunk are closed.
• Your headlights and parking lamps are turned off.
• Your hybrid vehicle is not charging.

If the above conditions are not met, you will receive a Vehicle Not Updated message on your SYNC^®* screen. Address the reason contained in the message before the next scheduled update.

If you still receive error messages for the failed update, contact the Lincoln Client Relationship Center at 1-800-521-4140 or by selecting Live Chat at the bottom right of lincoln.com/support.

Información adicional

Software Update FAQs
¿Cómo desactivo las actualizaciones de software automáticas?
How do I schedule software updates?

^*No conduzcas si estás distraído o usas dispositivos manuales. Usa sistemas operados por voz cuando sea posible. Algunas funciones pueden estar bloqueadas mientras el vehículo esté en cambio. No todas las características son compatibles con todos los teléfonos.