What should I do if I have an issue with my SYNC screen?

If you need assistance with SYNC^®* issues unrelated to SYNC updates (e.g., blank or frozen screen, missing touchscreen tiles, etc.), follow the troubleshooting steps below.

If your SYNC issue is related to a recent SYNC update, see the How do I troubleshoot SYNC software update issues? article.

Verify That you Have the Latest SYNC Version

1. Have your Vehicle Identification Number (VIN) available.
2. Ir a SYNC System updates page.
3. Ingresa tu VIN.
4. Click on Check for update to confirm the status of your SYNC software.

Perform a Key Cycle

If you have verified your SYNC software version is current, and you are still having an issue, perform a key cycle.

1. Apaga el vehículo. The vehicle's engine should not be running, and the vehicle should not be in accessory mode.

   Note: Many newer vehicles will keep the radio on, even when the car is turned off until a door is opened.

2. Abre la puerta del conductor y bloquea la puerta.
3. Cierra la puerta del conductor.
4. Wait two minutes and ensure the radio display turns off.
5. Vuelve a arrancar el vehículo.

Perform a Soft Reset

If the key cycle did not resolve your issue, perform a soft reset of the SYNC system.

1. Selecciona Radio.
2. Hold the Power button (center of the volume knob) + the Right-Seek button at the same time for approximately five seconds.
3. La pantalla te indicará cuando el módulo se reinicie. Luego podrás soltar los botones.

If you are still experiencing an issue, contact your Tienda de Lincoln para que inspeccione el vehículo.

^*No conduzcas si estás distraído o usas dispositivos manuales. Usa sistemas operados por voz cuando sea posible. Algunas funciones pueden estar bloqueadas mientras el vehículo esté en cambio.  No todas las características son compatibles con todos los teléfonos.