Why can I not download my phonebook to SYNC®*?

SYNC is not able to download my phonebook 

  • Ensure your SYNC system has the most current software version. Haz clic aquí para consultar las actualizaciones de SYNC.
  • Turn off the device, reset the device or remove the device's battery, then try again. 
  • Push your phonebook contacts to SYNC by using the Add Contacts feature. 

The system says Phonebook Downloaded, but the phonebook in SYNC is empty or missing contacts

This may be a limitation on your phone's capability.

  • Push your phonebook contacts to SYNC by using the Add Contacts feature.
  • If the missing contacts are stored on your SIM card, move them to the device memory.
  • Remove any pictures or special ringtones associated with the missing contact.
  • Depending on your phone, you may have to grant SYNC permission to access your phonebook contacts. Make sure to confirm when prompted by your phone during the phonebook download.

If you need assistance, contact Lincoln Concierge by calling 800-521-4140 or clicking LIVE CHAT in the bottom right of the Sitio de asistencia Lincoln Owner.


*No conduzcas si estás distraído. Usa sistemas operados por voz cuando sea posible; no uses dispositivos portátiles mientras conduces. Algunas funciones pueden estar bloqueadas mientras el vehículo esté en cambio. No todas las características son compatibles con todos los teléfonos.