Soporte>SYNC>Solucionar problemas>What do I do if I am having issues with Apple CarPlay in my Lincoln?

What do I do if I am having issues with Apple CarPlay®* in my Lincoln?

If you are having issues using Apple CarPlay on your SYNC®** 3 or newer SYNC system, use this article to assist with troubleshooting.

Apple CarPlay Troubleshooting Process

Select your SYNC generation from the drop-downs below. To identify your SYNC version, see the SYNC Visual Reference Guide.

SYNC 4

Importante:

  • Verify your SYNC software is up-to-date. Updating the SYNC software may correct issues with Apple CarPlay.
  • Upgrade to the latest iOS®*** software version available for your device.
  • Do not connect your device to your vehicle's Wi-Fi Hotspot while using wireless Apple CarPlay.
  • Ensure your device is an iPhone®*** 5 or later and is running iOS 7.1 or newer when connecting to a USB cable.
  • Ensure your device is running iOS 9 or newer when connecting wirelessly.
    Note: Wireless connection capability can vary by iPhone model. If, at any point during troubleshooting, Apple CarPlay is not working wirelessly, try using a manufacturer-approved Lightning®-to-USB cable. 

Connect your device to Apple CarPlay either via a manufacturer-approved Lightning-to-USB cable or wirelessly using the appropriate steps below:

Connecting With a USB Cable

  1. Verify Siri is enabled on your device.
  2. Use a manufacturer-approved Lightning-to-USB cable.
  3. Connect your device to the Lightning-end of the cable, and connect the USB end to the USB port in the vehicle closest to the SYNC screen.
  4. Follow the instructions on the device and the SYNC screen to set up Apple CarPlay.
    Note: Selecting Enable Wireless CarPlay on the iPhone will prepare the device for wireless CarPlay upon any future vehicle start-up.

Connecting Wirelessly

Verify Siri, Wi-Fi, and Bluetooth®**** are enabled on your device.

Note: Some vehicles that support wireless CarPlay will allow you to pair your device by plugging it into the vehicle's USB port with a manufacturer-approved Lightning-to-USB cable. If your vehicle supports this, you will be asked if you want to connect wirelessly for future use after plugging your device in with the USB cable.

Solucionar problemas

If Apple CarPlay does not work, either by USB or wirelessly, use the steps below to ensure that it is connected to your vehicle's SYNC system. Continue until the issue is resolved.

  1. Use another cable if one is available.
  2. Use the SYNC USB port closest to the SYNC screen. 
  3. Set the audio source to USB and try playing music from any available source (e.g., iTunes, Spotify, etc.).
    Note: If this does not work, the USB hardware may have failed. Visit a Tienda de Lincoln to have your vehicle diagnosed.
  4. Perform a SYNC module reset.
  5. Perform a soft reset on the device. Refer to Apple Support for instructions for your specific device.​
  6. Delete the device from the vehicle's SYNC menu using one of the options below:
    • Comandos de voz 
      1. Press the Voice button. SYNC will ask for a command.
      2. Say "Delete <Name of Phone>." The screen will prompt for confirmation to delete.
      3. Press Delete.
    • Manual Steps
      1. Press the Home icon on your vehicle's SYNC screen.
      2. Toca Configuración.
      3. Touch Phone List.
      4. Selecciona tu teléfono.
      5. Press the Delete symbol (trash can).
      6. Tap Yes.
  7. Delete SYNC from the device's Bluetooth menu using one of the options below:
    • iPhone:
      1. Go to Settings on your iPhone.
      2. Select Bluetooth.
      3. Press the i icon next to SYNC.
      4. Elegir Forget This Device.
    • All other Apple devices: Refer to the manual for instructions.
  8. Pair the device with SYNC.

Once pairing is complete, you should be able to connect to and use Apple CarPlay. If the issue is still not resolved, contact the Client Relationship Center by calling 1-800-521-4140 or by selecting LIVE CHAT from the Sitio de asistencia Lincoln Owner.

SYNC 3

Importante:

  • Verify your SYNC software is up-to-date. Updating the SYNC software may correct any issues with Apple CarPlay.
  • Upgrade to the latest iOS software version that is available for your device.
  • Ensure your device is an iPhone 5 or later and is running iOS 7.1 or newer.
  • Confirm your device is connected with a manufacturer-approved Lightning to USB cable. Wireless Apple CarPlay is not available.

Note: 2016 vehicles with SYNC software version 2.0 or greater will need to visit a Tienda de Lincoln for a hardware and software update to add Apple CarPlay functionality.

Solucionar problemas

  1. Try using a different cable. 
  2. Use the SYNC USB port closest to the SYNC screen. 
  3. Set the audio source to USB and try playing music from any available source (e.g., iTunes, Spotify, etc.).
    Note: If this does not work, the USB hardware may have failed. Visit a Tienda de Lincoln to have your vehicle diagnosed.
  4. Perform a SYNC module reset.
  5. Perform a soft reset on the device. Refer to Apple Support for instructions for your specific device.​
  6. Delete the device from the vehicle's SYNC menu using one of the options below:
    • Comandos de voz 
      1. Press the Voice button. SYNC will ask for a command.
      2. Say "Delete <Name of Phone>." The screen will prompt for confirmation to delete.
      3. Press Delete.
    • Manual Steps
      1. Toca Configuración en la pantalla de SYNC de tu vehículo.
      2. Touch Phone List.
      3. Selecciona tu teléfono.
      4. Press the Delete symbol (trash can).
      5. Tap Yes.
  7. Delete SYNC from the device's Bluetooth menu using one of the options below:
    • iPhone:
      • Go to Settings on your iPhone.
      • Select Bluetooth.
      • Press the i icon next to SYNC.
      • Elegir Forget This Device.
    • All other devices: Refer to the device's manual for instructions.
  8. Pair the device with SYNC.

Once pairing is complete, you should be able to connect to and use Apple CarPlay. If the issue is still not resolved, contact the Client Relationship Center by calling 1-800-521-4140 or by selecting LIVE CHAT from the Sitio de asistencia Lincoln Owner.

SYNC 3 Non-Touchscreen

Apple CarPlay is not supported.

Información adicional

¿Qué vehículos Lincoln son compatibles con Apple CarPlay?
How do I use SYNC and Apple CarPlay?

*Apple CarPlay is a trademark of Apple Inc., registered in the U.S. and other countries. Requiere un teléfono con servicio de datos activo y software compatible. SYNC 3 no controla productos de 3ros cuando están en uso. Los 3ros son responsables de sus respectivas funcionalidades.

**No conduzcas si estás distraído. Usa sistemas operados por voz cuando sea posible; no uses dispositivos portátiles mientras conduces. Algunas funciones pueden estar bloqueadas mientras el vehículo esté en cambio. No todas las características son compatibles con todos los teléfonos. 

***IPhone, iOS, iPad, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries.

****El emblema de Bluetooth es una marca registrada de Bluetooth SIG, Inc.