¿Qué debería hacer si tengo problemas con Apple CarPlay en mi Lincoln?

If you are having issues using Apple CarPlay®* in your SYNC®** 4-or SYNC 3-equipped vehicle, use this article to troubleshoot.

Solución de problemas de Apple CarPlay

Select your SYNC generation from the drop-down options below to assist with resolving Apple CarPlay issues. Si necesitas ayuda para determinar la generación de tu sistema SYNC, selecciona la primera opción desplegable.

Identificar tu generación de SYNC

Selecciona un recurso en la siguiente tabla para ayudarte a identificar la generación de SYNC de tu vehículo.

ResourceIndicaciones
Página de SYNC y actualizaciones de navegación

Either:

Tu generación de SYNC aparecerá en el lado derecho de la página, debajo del encabezado Versión actual de SYNC .

guía de referencia visual de SYNCVer imágenes de ejemplo de generaciones de SYNC que Lincoln ha ofrecido.

SYNC 4

Asegúrate de que el dispositivo esté conectado correctamente a Apple CarPlay. Consulta la siguiente tabla para obtener instrucciones sobre cómo conectarte a Apple CarPlay con un cable USB {USB1} / USB2 o de forma inalámbrica.

Preferencia de conexiónIndicaciones
Apple-approved USB Cable

Important: Connecting with an Apple-approved USB cable requires an iPhone® 5 (or newer model) with iOS® 7.1 (or more recent iOS).

Para usar Apple CarPlay con SYNC:

  1. Verifica que tu vehículo tenga la versión más reciente del software SYNC. La actualización del software de SYNC puede corregir cualquier problema con Apple CarPlay.
  2. Verifica que Siri® esté habilitado en tu dispositivo.
  3. Ensure you are using an Apple-approved USB cable.
  4. Connect your iPhone to one end of the cable, then connect the other end to the USB port closest to your vehicle's SYNC screen.
  5. Sigue las instrucciones en tu dispositivo y en la pantalla de SYNC para configurar Apple CarPlay. 

    Nota: Al seleccionar Habilitar CarPlay inalámbrico en tu iPhone, el dispositivo estará preparado para Apple CarPlay inalámbrico para cualquier arranque futuro del vehículo. Si necesitas ayuda para localizar esta opción, consulta el manual del dispositivo.

Apple CarPlay ahora debería aparecer en tu pantalla de SYNC. Si no es así, consulta los pasos de solución de problemas que aparecen debajo de esta tabla.

Inalámbrico

Importante:

  • Apple CarPlay no se puede usar de forma inalámbrica cuando está conectado a la zona Wi-Fi® del vehículo†.
  • La conexión inalámbrica requiere iOS 9 o posterior.
  • La capacidad de conexión inalámbrica puede variar según el modelo de iPhone. If, at any point during troubleshooting, Apple CarPlay is not working wirelessly, use an Apple-approved USB cable instead. 

Para usar Apple CarPlay con SYNC:

  1. Verifica que Siri, Wi-Fi y Bluetooth® estén habilitados en tu dispositivo.
  2. Conecta tu dispositivo a SYNC. 

Si el emparejamiento no se realiza correctamente:

  1. Mantén presionado el botón de comando de voz del volante.
  2. Verifica que el sistema SYNC de tu vehículo esté en modo de conexión Bluetooth.
    1. Activa Bluetooth en tu iPhone.
    2. Toca el ícono Configuración o Inicio / Casa en la pantalla de SYNC de tu vehículo.
    3. Selecciona Agregar un teléfono en la pantalla de SYNC de tu vehículo y sigue las indicaciones.
  3. Pair your iPhone to SYNC.
    1. Tap Settings on your iPhone.  
    2. Selecciona General.
    3. Press CarPlay.
    4. Choose Available Cars.
    5. Selecciona tu vehículo.

      Note: Some vehicles that support wireless CarPlay allow you to pair your phone by plugging it into the vehicle's USB port using an Apple-approved USB cable. If your vehicle supports this, and after plugging the device in with the USB cable, you will be asked if you would like to connect wirelessly for future use.

Apple CarPlay ahora debería aparecer en tu pantalla de SYNC. Si no es así, consulta los pasos de solución de problemas que aparecen debajo de esta tabla. 

Solucionar problemas   

Attempt the following steps in order and check to see if Apple CarPlay is working after each step:

  1. Use another cable if one is available.
  2. Use the SYNC USB port closest to your vehicle's SYNC screen.
  3. Set your audio source to USB and try playing music from any available source (iTunes®, Spotify®, etc.). 

    Important: If this does not work, discontinue troubleshooting and schedule an appointment with your preferred Lincoln Retailer to have the issue diagnosed.
     
  4. Perform a SYNC module reset.
  5. Perform a soft reset on your phone.
  6. Delete your device from the vehicle's SYNC menu.
    • Comandos de voz
      1. Press the Voice button. SYNC will ask for a command.
      2. Say, "Delete <Insert Name of Phone>." The screen will prompt for confirmation to delete.
      3. Select Delete.
    • Manual Steps
      1. Presiona Settings (Configuración).
      2. Select Phone List.
      3. Choose your phone.
      4. Press the Delete icon (trash can).
      5. Tap Yes.
  7. Delete SYNC from your device's Bluetooth menu. These steps may vary based on your phone's manufacturer and model. If you need assistance, refer to the manufacturer's website.
  8. Pair your device with SYNC.

Once pairing is complete, you should be able to connect to and use Apple CarPlay.

If you need further assistance, contact the Lincoln Client Relationship Center at 1-800-521-4140 or by selecting Live Chat at the bottom right of lincoln.com/support.

SYNC 3

Notas:

  • 2016 vehicles with SYNC software version 2.0 or later require both software and hardware upgrades for Apple CarPlay functionality. See the How do I check my SYNC Software version topic for more information.
  • An iPhone® 5 (or newer model) with iOS® 7.1 or later is required. Upgrade to the latest iOS version available for your device.
  • Wireless Apple CarPlay is not supported. An Apple-approved USB cable must be used.

Connecting to Apple CarPlay

Ensure you have properly connected your device to Apple CarPlay. Consulta la siguiente tabla para obtener instrucciones sobre cómo conectarte a Apple CarPlay con un cable USB {USB1} / USB2 o de forma inalámbrica.

Preferencia de conexiónIndicaciones
Apple-approved USB Cable

Important: Connecting with an Apple-approved USB cable requires an iPhone® 5 (or newer model) with iOS® 7.1 (or more recent iOS).

Para usar Apple CarPlay con SYNC:

  1. Verifica que Siri® esté habilitado en tu dispositivo. Refer to the device's manual for instructions specific to your phone.
  2. Ensure you are using an Apple-approved USB cable.
  3. Connect your iPhone to one end of the cable, then connect the other end to the USB port closest to your vehicle's SYNC screen.
  4. Follow the instructions on the device and the SYNC screen to set up Apple CarPlay. 

Apple CarPlay ahora debería aparecer en tu pantalla de SYNC. If it is not, see the troubleshooting steps below.  

InalámbricoWireless connection is not supported.

Solucionar problemas

Attempt the following steps in order, and check whether Apple CarPlay is working after each step.

  1. Verifica que tu vehículo tenga la versión más reciente del software SYNC.
  2. Try a different Apple-approved USB cable (or a USB-C-to-USB-A cable, depending on the phone model).
  3. Plug your iPhone into the SYNC USB port closest to your SYNC screen.
  4. Set the audio source to USB and try playing music from any available source (iTunes®, Spotify®, etc.). 

    Important: If this does not work, discontinue troubleshooting and schedule an appointment with your preferred Lincoln Retailer to have the issue diagnosed.
     
  5. Remove your device from Apple CarPlay Preferences.
    1. Presiona Configuración en la pantalla de SYNC de tu vehículo.
    2. Tap Apple Carplay Preferences. You may need to swipe on the Settings screen.
    3. Select your device and then press Remove.
  6. Unplug the USB cord from your vehicle's USB port.

    Note: If Apple CarPlay Preferences is not on the Settings screen or if it was accidentally deleted or is no longer showing, perform a master/factory reset. When complete, pair your phone with SYNC, and plug it in using an approved cord. Apple CarPlay preferences should return.
     
  7. Perform a SYNC module reset.
  8. Reconnect the device to the vehicle and the phone using an Apple-approved USB cable.
  9. Follow any prompts that appear on your phone or SYNC screen.
  10. Perform a key cycle.
  11. Perform a soft reset on your phone.
  12. Turn your vehicle back on and plug your phone in using the cord.
  13. Plug your phone back in with the cord and wait for Apple CarPlay to launch after the reset is complete.
  14. Delete your device from the vehicle's SYNC menu.
    • Comandos de voz
      1. Press the Voice button. SYNC will ask for a command.
      2. Say, "Delete <Insert Name of Phone>." The screen will prompt for confirmation to delete.
      3. Tap Delete.
    • Manual Steps
      1. Presiona Settings (Configuración).
      2. Select Bluetooth.
      3. Tap View Devices.
      4. Choose your phone.
      5. Press Delete.
  15. Delete SYNC from your device's Bluetooth menu. These steps may vary based on your phone's manufacturer and model. If you need assistance, refer to the manufacturer's website.
  16. Pair your device with SYNC.

Once pairing is complete, you should be able to connect to and use Apple CarPlay.

If you need further assistance, contact the Lincoln Client Relationship Center at 1-800-521-4140 or by selecting Live Chat at the bottom right of lincoln.com/support.

More SYNC Information

For more detailed information on SYNC features and functions, visit our Lincoln support page and browse by your preferred topic.

Helpful SYNC Support Categories

*Compatible iPhone with compatible active data plan and software required. SYNC® 4 no controla los productos de terceros, mientras están en uso. Los terceros son responsables de sus respectivas funcionalidades.

**No conduzcas si estás distraído o usas dispositivos manuales. Usa sistemas operados por voz cuando sea posible. Algunas funciones pueden estar bloqueadas mientras el vehículo esté en cambio. No todas las características son compatibles con todos los teléfonos.

†Wi-Fi® hotspot includes complimentary wireless data trial that begins upon AT&T activation and expires at the end of three months or when 3GB of data is used, whichever comes first. To activate, go to www.att.com/Lincoln. No conduzcas distraído o mientras tienes un dispositivo en la mano. Usa controles de voz.

Apple CarPlay, iPhone, Lightning, and Siri are trademarks of Apple Inc., registered in the U.S. and other countries.

IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

Wi-Fi es una marca comercial registrada de Wi-Fi Alliance®.

El emblema de Bluetooth es una marca registrada de Bluetooth SIG, Inc.