Soporte>Aplicación Lincoln Way>Solucionar problemas>¿Por qué no responde la aplicación Lincoln Way?

Why is the Lincoln Way®* App not responding?

If you receive a message stating the Lincoln Way App has become unresponsive, please refer to the troubleshooting steps below.

Solucionar problemas

App Updates

Check for Lincoln Way App updates on your mobile device. If you are unsure if your app is up-to-date, please search for Lincoln Way in your respective app store.

  • If the update option appears, please update and try using the app again.
  • If the app shows as up-to-date, please continue to the Connection Strength dropdown.

Connection Strength

  • Wi-Fi connection:
    • If Wi-Fi is turned off, turn Wi-Fi on and attempt to connect.
    • If Wi-Fi is turned on, turn Wi-Fi off and attempt to connect using cellular data.
  • Cellular connection:
    • If cellular data is turned off, turn cellular data on and attempt to connect.
    • If cellular data is turned on, turn cellular data off and attempt to connect using Wi-Fi.

Restarting

  • Forzar el cierre de la aplicación Lincoln Way
    • Android™** devices:
      • Open your device Settings.
      • Scroll down and select Apps (this is usually found in the Device section).
      • Scroll down and tap Lincoln Way.
      • Tap the Stop or Force stop option.
      • Tap Force stop to confirm the action.
    • iOS®*** devices without a Home button:
      • Desliza el dedo hacia arriba desde la parte inferior de la pantalla y haz una pequeña pausa en la mitad de la pantalla.
      • Swipe left or right until you locate Lincoln Way.
      • Swipe up on the Lincoln Way App.
    • iOS devices with a Home button:
      • Double-click the Home button.
      • Swipe left or right until you locate Lincoln Way.
      • Swipe up on the Lincoln Way App.
  • Log out of the Lincoln Way App and then back in.
  • Power off your device for 30 - 60 seconds.

If you are still having trouble after attempting the steps above, please comunícate con un asistente para obtener más ayuda.

Información adicional

¿Por qué el módem 3G de mi Lincoln ya no funciona?

*La aplicación Lincoln Way, compatible con ciertas plataformas para smartphone, está disponible para descargar gratis. Se pueden aplicar cargos por mensajes y datos.

**Android is a trademark of Google LLC.

***iOS is a trademark of Apple Inc., registered in the U.S. and other countries.