Soporte>Aplicación Lincoln Way>Phone As A Key>¿Qué hago si recibo un mensaje de que no se detectó ninguna llave en Phone As A Key y mi teléfono está en mi vehículo Lincoln?

Why does my Lincoln show the "No Key Detected" message when using Phone As A Key?

You may receive a "No Key Detected" message if your vehicle is not detecting your Phone As A Key* within the interior cabin (inside your vehicle). If you receive the "No Key Detected" message in your Aplicación Lincoln Way®**, follow the steps below: 

Troubleshooting the No Key Detected Message

  1. Mueve el teléfono más cerca del centro del vehículo cerca del portavasos o la consola central.
  2. Close the Lincoln Way App and then reopen the App.
  3. Turn your mobile device's Bluetooth Wireless Technology® off and then back on.

If you are still receiving the message, select your Lincoln Way App Experience to find more troubleshooting instructions. 

Lincoln Way App 5.X Experience

In the Lincoln Way App:

  1. Select the Vehicle tab.
  2. Scroll down and tap Vehicle Settings.
  3. Choose Phone as a Key.
  4. Locate the "Device Keys" section and confirm that your phone is listed as a key, and review the status of your key.

If your key status is showing:

  • Active: The key is active and can be used for Phone as a Key features. 
  • Incomplete: The key was generated but your setup was not completed. Tendrás que continue setup to activate your key.
  • Deleting...: The key has been deleted.

Lincoln Way App 4.X Experience

In the Lincoln Way App:

  1. Select the Vehicle tab.
  2. Tap Features & Settings.
  3. Select Key List.
    • If Phone As A Key is active, you will see the model of your phone followed by "(me)."
    • Si no ves tu teléfono, deberás configurar Phone As A Key nuevamente.

If you need further assistance, contact a Lincoln Way Client Experience Manager by selecting Account > Help in your app or calling us at 1-844-324-2330.

Información adicional

¿Cómo configuro Phone as a Key para mi Lincoln?

*Disponible en vehículos selectos. Requiere activación de la característica. No es compatible con todos los smartphones.

**Lincoln Way® App, compatible with select smartphone platforms, is available via a download. Se pueden aplicar cargos por mensajes y datos.

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