Lincoln - Preguntas frecuentes sobre la experiencia digital
With the Lincoln Digital Experience,* you can access your digital life, including your favorite apps and services from Google and Amazon, through the new integrated native experience, as well as with Apple CarPlay® powered by iPhone, and Android Auto™ through other compatible devices.
Important: All 2024 – 2025 Lincoln Digital Experience vehicles will have Amazon Alexa functionality removed in early 2026 due to the end of life of Alexa services across all Ford/Lincoln Digital Experience vehicles. 2026 and newer Lincoln vehicles are not equipped with Alexa. The Alexa app cannot be downloaded on Digital Experience vehicles. Google Assistant is now the voice assistant in these vehicles, and no additional actions can be taken to restore Amazon Alexa functionality.
See the frequently asked questions (FAQs) below for more information.
Contents
Digital Experience General FAQs
Digital Experience Connected Features FAQs
Digital Experience General FAQs
Select a question from the dropdowns below.
What are the ways you can have connectivity in your vehicle?
Upon purchase of your vehicle, you will receive 1 year of included Lincoln Premium Connectivity**, which will provide data to several apps in the vehicle. Upon the conclusion of the 1-year included, you can purchase Lincoln Premium Connectivity through the Connected Services tile within your Lincoln Account.
You can also connect your vehicle to the internet through a Wi-Fi® hotspot such as your phone, or a stationary Wi-Fi source such as your home internet when parked.
How is the Lincoln Digital Experience updated?
The Lincoln Digital Experience will update through over-the-air software updates. Examples of these updates are system enhancements, design changes, bug fixes, etc.
Apps that you have downloaded on Google Play will be updated automatically when updates are available.
Note: Updates to the Google Play Store and downloaded apps will only happen if the vehicle is connected to Lincoln Premium Connectivity or Wi-Fi.
What functionalities do I lose when my Lincoln Premium Connectivity** subscription ends?
If connectivity is no longer available, some features within the Lincoln Digital Experience will no longer function or will not function the same as when connected.
Without connectivity, the following changes will happen to in-vehicle features:
- Google Maps will not provide real-time traffic data or have the ability to download new offline maps.
- With Google Assistant, you can only manage local vehicle controls, such as playing the radio and adjusting the climate controls while keeping your eyes on the road and your hands on the wheel.
- Google Play will not be available.
Once your Lincoln Premium Connectivity subscription ends, you can continue your connected experience by connecting your vehicle to the internet through a Wi-Fi hotspot such as your phone, or a stationary Wi-Fi source such as your home internet when parked.
Can I manually download maps in my vehicle?
Yes. In Google Maps:
- Selecciona Configuración.
- Choose Offline Maps.
Within Offline Maps, you can view the auto-downloaded map or select one to download.
Note: Downloaded maps are available for 1 year unless updated. Once you have downloaded a map, you can see it and its expiration date in Offline Maps.
Digital Experience Connected Features FAQs
Select a question from the dropdowns below.
Which voice assistants are available in the vehicle, and how do I switch between them?
Google Assistant is integrated into the Lincoln Digital Experience. You can also use Siri when Apple CarPlay® is enabled in-vehicle.
Google Assistant
Google Assistant is the default voice assistant.
Siri
Siri can be used while Apple CarPlay is enabled. It can control features within the Apple CarPlay experience.
How can I activate the different voice assistants?
Depending on your selected voice assistant, each one can be activated in different ways. To talk to Google Assistant, your default voice assistant.
Google Assistant
Google Assistant can be activated in three ways:
- Say “Hey, Google.”
- Press the voice command button on the steering wheel.
- Press the Google Assistant icon button from the App Drawer.
Siri
Siri can be activated in two ways while Apple CarPlay is enabled:
- Say “Hey, Siri.”
Note: This command will be received by the phone’s microphone and could be unreliable depending on where the phone is located.
- Press and hold the voice command button on the steering wheel.
Can I use Apple CarPlay and talk to Google Assistant at the same time?
Yes, just say, "Hey, Google," or press the voice control button on your steering wheel to talk to Google Assistant while Apple CarPlay is active. Talking to Google Assistant will take you out of Apple CarPlay.
To activate Siri, long-press the voice control button on your steering wheel. Apple CarPlay will display on the screen.
Can I use Google Play without a Google Account?
No, a Google Account is required to use Google Play.
If my vehicle is not connected to the internet, which Google Assistant, Google Maps, and Google Play features will still function?
Google Assistant
You can ask Google Assistant to complete certain vehicle functions, such as playing the radio.
Google Maps
When you have auto-download enabled, and connectivity is present, maps are automatically downloaded based on the vehicle's current location and where the vehicle thinks you will go. You will then have access to this offline map data to use navigation features. To ensure map data is always available, turn on auto-download in the Privacy Center.
Google Play
Google Play cannot be used to download or update apps if connectivity is not available. Some apps could be used without connectivity if they were downloaded when connectivity was available.
Can I use my controller to play games in-vehicle?
Yes, you can bring devices such as controllers into the vehicle to play gaming apps when the vehicle is in Park (P). They can be connected via USB or Bluetooth.
*Algunas funciones de Lincoln Digital Experience requieren un plan de servicios conectados. No conduzcas distraído o mientras tienes un dispositivo en la mano. Usa sistemas operados por voz cuando sea posible. Algunas funciones pueden estar bloqueadas mientras el vehículo esté en cambio. No todas las características son compatibles con todos los teléfonos.
**Eligible vehicles receive either three or four years of complimentary access to Alexa Built-in. Lincoln Premium Connectivity offered on eligible vehicles as a one-year or four-year complimentary trial. No conduzcas distraído o mientras tienes un dispositivo en la mano. Usa sistemas operados por voz cuando sea posible. Algunas funciones pueden estar bloqueadas mientras el vehículo esté en cambio. No todas las características son compatibles con todos los teléfonos. Las pruebas comienzan con la fecha de inicio de la garantía del nuevo vehículo. Access to Alexa Built-in requires an Amazon account, Lincoln Digital Experience, and the vehicle's modem activated through the Lincoln app (see Lincoln Terms for details). Some Google Assistant, Google Maps, Google Play, and Alexa Built-in features require Lincoln Premium Connectivity connected service plan or Wi-Fi® network. El servicio conectado y las características dependen de la disponibilidad de la red AT&T. La tecnología de evolución/las redes de telefonía celular/la capacidad del vehículo pueden limitar la funcionalidad y evitar el funcionamiento de las características conectadas. La aplicación Lincoln, compatible con ciertas plataformas para smartphone, está disponible para descargar. Se pueden aplicar cargos por mensajes y datos.
iPhone es una marca registrada de Apple Inc., registrada en EE. UU. y otros países.
Android is a trademark of Google LLC.
Wi-Fi es una marca comercial registrada de Wi-Fi Alliance®.
Amazon, Alexa, Fire y todas las marcas relacionadas con marcas registradas de Amazon.com, Inc. o sus filiales.
Google Play is a trademark of Google Inc. Data rates may apply.
Apple CarPlay es una marca comercial de Apple Inc., registrada en EE. UU. y en otros países.