How does Amazon Alexa Built-in work with my Lincoln?

Amazon Alexa Built-in*, delivered through SYNC®** 4 with Enhanced Voice Recognition, allows you to interact with your vehicle using your voice, making it easier to play music, get directions, check traffic, manage home smart devices, and more.

Important: All 2024 – 2025 Lincoln Digital Experience vehicles will have Amazon Alexa functionality removed in early 2026 due to the end of life of Alexa services across all Ford/Lincoln Digital Experience vehicles. 2026 and newer Lincoln vehicles are not equipped with Alexa. The Alexa app cannot be downloaded on Digital Experience vehicles. Google Assistant is now the voice assistant in these vehicles, and no additional actions can be taken to restore Amazon Alexa functionality.

Getting Started with Alexa Built-in

Select a topic from the drop-down options below to learn more about Alexa Built-in through SYNC 4 with Enhanced Voice Recognition.

Alexa Built-in Features

Combined with the Lincoln app, you can:

  • Encender/apagar el motor.
  • Bloquear/desbloquear las puertas.
  • Consultar el alcance del vehículo.
  • Controlar la presión de los neumáticos.

Combined with Lincoln Premium Connectivity†, you can:

  • Stream music and long-form news.
  • Listen to podcasts and audiobooks.
  • Play games.
  • Customize your Alexa flash briefings.

Alexa Built-in Requirements

To use Alexa Built-in, you must have:

Note: Amazon Prime is not required to use this feature.

Setting Up Alexa Built-in

Important: Your vehicle must be parked and running, and in an open location (e.g., free of overhead foliage, ceilings, etc.). 

  1. Tap Settings or the Home icon on your vehicle's SYNC screen.
  2. Press Amazon Alexa.
  3. Select Get Started or Yes to view the QR code for the Amazon login page.
  4. Scan the QR code using your mobile device, tablet, or computer. For manual entry, use the site https://amazon.com/us/code.
  5. Log in to your Amazon account.
  6. Enter the code provided on your SYNC screen.

A confirmation screen will appear advising that Alexa is now enabled, and you will have access to additional Amazon Alexa settings on your vehicle. 

Important: If a code does not appear on your screen, contact Amazon for assistance. 

Using Alexa Built-in

Say “Alexa,” followed by your question or command.

If Listen to Wake Word is turned off, press the Push to Talk button on the steering wheel. After the tone, simply say “Alexa,” followed by your question or command.

Troubleshooting Alexa Built-in

If you have problems with Alexa Built-in, follow the steps below.

  1. Realiza un ciclo de llave.
    1. Apaga el vehículo.
    2. Abre la puerta del conductor y bloquea la puerta.
    3. Cierra la puerta del conductor.
    4. Wait 2 minutes and ensure the radio display turns off completely.
    5. Vuelve a arrancar el vehículo.
  2. Turn off and turn on Connectivity Settings.
    1. Go to the Connectivity Settings menu on your vehicle's SYNC screen: Settings > Lincoln Connect > Connectivity Settings.
    2. Turn Vehicle Connectivity off.
    3. Wait for 1 minute.
    4. Turn Vehicle Connectivity on again. Ensure all settings are turned on individually.
      1. Conectividad del vehículo
      2. Share Vehicle Data
      3. Share Vehicle Location
      4. Share Vehicle Driving Data
      5. Share Vehicle Analytics
      6. Speech Recognition Feedback

Note: If any options are turned off, the Lincoln app will not work, and the following message appears: "Please enable in-vehicle connectivity settings to access the feature."

If you need further assistance, contact the Lincoln Client Relationship Center at 1-800-521-4140, or by selecting Live Chat at the bottom right of lincoln.com/support.

Alexa Built-in Subscription Details

  • 3-year trial of Alexa Built-In that begins on your warranty start date.
  • 30-day trial of Lincoln Premium Connectivity that begins on your warranty start date and receives in-app notifications to confirm feature activation.

Note: A credit card is not required to begin a Connected Services trial. Alexa Built-In and Lincoln Premium Connectivity are part of the Connected Services bundle.

You can purchase a Connected Services plan that is paid monthly based on your enrollment purchase date. Canceling a paid subscription before it expires entitles you to a prorated refund for the remaining days of the month. 

You can access, view, and manage Connected Services through the Lincoln app or the Lincoln Connected Services website.

Información adicional

¿Qué es SYNC4?
What is the Lincoln app?

*Eligible vehicles receive either three or four years of complimentary access to Alexa Built-in. Lincoln Premium Connectivity offered on eligible vehicles as a one year complimentary trial. No conduzcas distraído o mientras tienes un dispositivo en la mano. Usa sistemas operados por voz cuando sea posible. Algunas funciones pueden estar bloqueadas mientras el vehículo esté en cambio. No todas las características son compatibles con todos los teléfonos. Ciertas funciones de Alexa dependen de la tecnología de hogar inteligente. Eligible vehicles receive either three or four years of complimentary access to Alexa Built-in. Lincoln Premium Connectivity offered on eligible vehicles as a one year or four year complimentary trial. Las pruebas comienzan con la fecha de inicio de la garantía del nuevo vehículo. Access to Alexa Built-in requires an Amazon account, SYNC® 4 with Enhanced Voice Recognition, and a vehicle modem, activated through the Lincoln app (see Lincoln Terms for details). Some Alexa Built-in features require Lincoln Premium Connectivity Connected Service plan or Wi-Fi® network. Los servicios conectados y las características dependen de la disponibilidad de redes de AT&T compatibles. La tecnología de evolución/las redes de telefonía celular/la capacidad del vehículo pueden limitar la funcionalidad y evitar el funcionamiento de las características conectadas. La aplicación Lincoln, compatible con ciertas plataformas para smartphone, está disponible para descargar. Se pueden aplicar cargos por mensajes y datos.

*Feature is available on select vehicles. Features may vary based on model year, trim, options, packages, and supply availability. Use the Build and Price tool to view feature availability on current models. If you have questions or need more information, reference your Owner’s Manual or contact your Lincoln Retailer. Las características de asistencia al conductor son suplementarias y no reemplazan la atención, el criterio y la necesidad de controlar el vehículo del conductor. Refer to your Owner’s Manual for details and limitations.

**No conduzcas si estás distraído o usas dispositivos manuales. Usa sistemas operados por voz cuando sea posible. Algunas funciones pueden estar bloqueadas mientras el vehículo esté en cambio.  No todas las características son compatibles con todos los teléfonos.

†Available Connectivity features and functionality vary by model/trim and compatible devices. Los precios de los paquetes, las características, los planes incluidos y la duración de los plazos varían según el modelo. Es posible que algunas funciones solo estén disponibles mientras el vehículo está estacionado. Los propietarios pueden iniciar sesión en la aplicación Lincoln para ver las funciones específicas disponibles para ellos. Se aplican términos.

La aplicación Lincoln, compatible con ciertas plataformas para smartphone, está disponible para descargar. Se pueden aplicar cargos por mensajes y datos.

Amazon and Alexa are trademarks of Amazon.com, Inc. or its affiliates.

Google, Google Assistant, Google Maps and Google Play are trademarks of Google LLC. Google Assistant y algunas características relacionadas no están disponibles en todos los idiomas o países.

Wi-Fi es una marca comercial registrada de Wi-Fi Alliance®.