How do I use the Record Feedback feature in my Lincoln?
You can record and share voice feedback about your experiences and vehicle with Lincoln through your SYNC®* 4 or Digital Experience** systems using the steps below.
Requirements
If you would like to use the Record Feedback feature, make sure:
- The Lincoln Way®† app is downloaded onto your device.
- You have added a vehicle to your Lincoln account and activated the Lincoln Connect®†† modem.
- Vehicle Connectivity and Share Vehicle Data are both enabled in your vehicle's Connectivity settings.
Note: If allowed by the in-vehicle connectivity settings, Driving Data will also be shared.
- Your Lincoln Digital Experience system has software update v1.2.3 or newer.
- Your SYNC 4 system has software update v1.9.3 or newer.
Submitting Voice Feedback
The Record Feedback feature is available on Lincoln vehicles equipped with SYNC 4 or Digital Experience. If you are unsure of your SYNC generation, refer to the SYNC Visual Reference Guide, which has example images of each SYNC generation.
Lincoln Digital Experience
- Select the Apps Drawer icon (six dots) on your vehicle's Digital Experience screen.
- Tap Record Feedback. You will receive an audio prompt stating, “Record any likes, dislikes, or suggestions about experiences with your vehicle, and then tap Send.”
- Address any message prompts you may see on your screen (e.g., adding your vehicle to Lincoln Way, enabling Share Vehicle Data, or enabling the Microphone).
- Select Record. You have 45 seconds to make a recording and send it. The status bar will climb to show the recording is in progress.
- Choose either:
- Send: This will send your feedback to Lincoln.
- Cancel: This will delete your feedback without sending it.
SYNC 4
- Tap Settings or Features on your vehicle's SYNC screen.
- Press Record Feedback. You will receive an audio prompt stating, "Record any likes, dislikes, or suggestions about experiences with your vehicle, and then select Send."
- Address any message prompts you may see on your screen (e.g., adding your vehicle to Lincoln Way, enabling Vehicle Connectivity, or enabling Share Vehicle Data in the SYNC settings).
- Select Record. You have 45 seconds to make and send your voice feedback recording. The status bar will climb to show the recording is in progress.
- Choose either:
- Send: This will send your feedback to Lincoln.
- Cancel: This will delete your feedback without sending it.
*Don't drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
**Some Lincoln Digital Experience features require a Connected Services plan. Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
†Lincoln Way® app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
††Lincoln Connect®, the Lincoln Way® app, and Lincoln Connected Service are required for remote features (see Lincoln Way Terms for details). Connected Service is now complimentary for remote features, excluding Wi-Fi hotspot. Connected service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features.