What should I do if I cannot unlock my Lincoln with Phone As A Key?

If you are not able to unlock your vehicle using the Phone As A Key^™* feature, see the requirements and steps below.

Phone As A Key Requirements

To use Phone As A Key, you must meet the requirements below.

• Phone As A Key is available for your vehicle.
• You have added your vehicle to the Lincoln app.
• Your modem is activated.
• Your vehicle's Connectivity Settings are turned on.
• Your mobile device's Bluetooth^® Wireless Technology is enabled and running version 4.2 or greater.
• You have a supported mobile device running:
  • iOS^® 16.0 and later.
  • Android^™ 9.0 and later.
• Facial recognition, fingerprint recognition, or a passcode is set up on your mobile device.
• Your Bluetooth-enabled device is within 40 meters to authorise for use.

Troubleshooting Steps

If you are unable to unlock your vehicle using Phone As A Key:

1. Acerca el teléfono a tu vehículo.
2. Ensure that the Lincoln app is running on your phone.
3. Check your device's Bluetooth settings for any pairing to the vehicle's Phone As A Key system. If your smartphone is paired, it will display the last 5 digits of the VIN and the vehicle's model name.
   • If the phone is connected, press the Remote Unlock button in the Lincoln app.
   • If the phone is not connected or the Remote Unlock button does not work in the Lincoln app, force close and restart the app.

Note: For specific information on how to check Bluetooth settings, refer to your phone's user manual or contact your phone provider. 

Si aún no puedes abrir tu vehículo usando Phone As A Key, usa el teclado de entrada sin llave. Once inside, you can use the backup start passcode to start your vehicle.

If these steps do not resolve your issue, contact a Lincoln Client Experience Manager at 1-800-521-4140, or by selecting Live Chat at the bottom right of lincoln.com/support.

^*Disponible en vehículos selectos. Requiere activación de la característica. No es compatible con todos los smartphones.

La aplicación Lincoln, compatible con ciertas plataformas para smartphone, está disponible para descargar. Se pueden aplicar cargos por mensajes y datos.

iPhone and iOS are trademarks of Apple Inc., registered in the U.S. and other countries.

Android es marca registrada de Google, Inc.

The Bluetooth^® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Ford Motor Company is under license.