¿Cuál es el estado de mi pedido de vehículo Lincoln?

You can track your vehicle order status online^* using the Lincoln Vehicle Order Tracking tool or with the Lincoln Retailer where you ordered your vehicle.

Notas:

• Scheduling of vehicle orders for production is dependent upon Lincoln's planned production, client demand, the order in which they were submitted (the oldest first), and the availability of high-demand options, which might be restricted by the capacity of our suppliers.
• Once your vehicle is scheduled for production, the Vehicle Identification Number (VIN) will become available, and no changes can be made to your order.

En línea

If your vehicle was ordered online, you can check the status using the following steps:

1. Obtain your VIN and Order Number from your selling Retailer.
2. Visit the Vehicle Order Tracking page.
3. Ingresa tu número de pedido y VIN.
   
   Note: The letters I, O, and Q are not included in a VIN to avoid confusion with the numbers 1 (One) and 0 (Zero).
    
4. Select Accept & Track.

Through Your Selling Retailer

If your vehicle was ordered through a Retailer, you must contact them to obtain your vehicle order status. Retailers can also see orders that were placed online.

Centro Lincoln para relaciones con clientes

Alternatively, you can contact a Lincoln Client Experience Manager by:

• Visiting the Lincoln Owner Support site and selecting Live Chat in the bottom right.
• Calling 1-800-521-4140.
• Using the Lincoln App:
  1. Tap the Profile icon to go to the Account dashboard.
  2. Scroll down and press Contact Help.
  3. Select Chat or Call.

Información adicional

¿Dónde encuentro las especificaciones para mi vehículo?

^*Some vehicles are unable to be tracked online. La disponibilidad del servicio de rastreo depende de la ubicación del vehículo, en qué momento del proceso de producción esté, y si se trata de un nuevo modelo. If you are unable to track your vehicle using the Lincoln Vehicle Order Tracking page, contact your selling retailer, who may be able to provide further information.

La aplicación Lincoln, compatible con ciertas plataformas para smartphone, está disponible para descargar. Se pueden aplicar cargos por mensajes y datos.