How do I activate my vehicle's modem using the Lincoln app?
You can enable your vehicle's modem by using the Lincoln app* and adjusting the Connectivity Settings in your vehicle's SYNC®** or Lincoln Digital Experience† system. Activating the vehicle's modem enables remote commands and other features.
Requisitos
Before you begin, the following conditions must be met.
- Your vehicle has a modem.
- Se agregó tu vehículo a la aplicación Lincoln.
- Your device has a strong cellular signal.
- Your Vehicle's Connectivity Settings are turned on.
Connecting to Your Vehicle's Modem
To connect to your vehicle:
- Enter and turn your vehicle on in an open, well-ventilated, and safe area.
- Open and log in to the Lincoln app.
- Select Connect to Vehicle.
Note: If your vehicle is equipped with a modem and the Connect to Vehicle button does not appear, contact a Lincoln app Client Experience Manager through Account > Help.
- Tap I've Started my Vehicle.
- Read and accept the prompt on your vehicle screen.
Note: It may take up to two minutes for the connection to complete.
- Press Check Connection Status once you accept the in-vehicle prompt.
The Lincoln app will route you back to the Vehicle screen, and the remote commands (if available) should appear below your vehicle's image.
Tips if You Are Unable to Activate
- If you receive a "Feature Unavailable for fleet vehicles" message, contact a Lincoln app Client Experience Manager through Account > Help for additional assistance.
- If you experience activation issues, refer to the Why is my activation pending? article.
- If you had remote controls before and changed devices or lost your phone, refer to the following for best practices:
- For lost or stolen devices, visit the What happens if I lose my device and the Lincoln app is active? article.
- For new devices, visit the How do I get my Lincoln app account on my new phone? article.
- If your troubleshooting is unsuccessful, contact the Lincoln app team by selecting Account > Help in the Ford app for additional assistance.
- Perform a Lincoln Modem Reset.
Further Troubleshooting Options
If you need further assistance, contact a Lincoln app Client Experience Manager by selecting Account > Help in your app or calling us at 1-844-324-2330.
Información adicional
Is my vehicle equipped with a modem?
How do I add a vehicle to the Lincoln app?
Is my vehicle equipped with a Wi-Fi Hotspot?
*The Lincoln app, compatible with select smartphone platforms, is available via a download. Se pueden aplicar cargos por mensajes y datos.
**No conduzcas si estás distraído o usas dispositivos manuales. Usa sistemas operados por voz cuando sea posible. Algunas funciones pueden estar bloqueadas mientras el vehículo esté en cambio. No todas las características son compatibles con todos los teléfonos.
†Some Lincoln Digital Experience features require a Connected Services plan. No conduzcas distraído o mientras tienes un dispositivo en la mano. Usa sistemas operados por voz cuando sea posible. Algunas funciones pueden estar bloqueadas mientras el vehículo esté en cambio. No todas las características son compatibles con todos los teléfonos.
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