¿Cómo reclamo un reembolso de asistencia en la carretera de Lincoln?

All 2013 and newer vehicles qualify for 24/7 Roadside Assistance^* nationwide (including Canada and Mexico) for the lifetime of your ownership experience. Lincoln vehicles purchased used or pre-owned have Roadside Assistance coverage within 6 years or 70,000 miles (whichever comes first) of their Warranty Start Date. Todos los modelos 2012 y anteriores ya no califican para asistencia en la carretera.

Es posible que en algunos casos no conozcas tus beneficios de asistencia en la carretera de Lincoln y contrates tu propio servicio. If this occurs, you can submit a reimbursement claim through Lincoln Roadside by Agero. Refund amounts may vary depending on the towing distance and the Lincoln Extended Service Plan (ESP) you may have purchased^**.

To obtain reimbursement information, you can contact your preferred Lincoln Retailer, or call 1-800-521-4140 (Options 1, 1, 2) to speak with a Lincoln Roadside representative.

Requesting a Refund

To request a refund:

1. Navigate to https://lincolnroadsideassistance.roadsidereimbursement.com.
2. Select Enter New under "Submit a new reimbursement."
   
   
   Note: You can also click Search under "Search for an existing reimbursement" to track an existing submission.
    
3. Fill out the following information under the "Vehicle Owner" section:
   • Nombre
   • Apellido
   • N° de teléfono
   • Email
   • Dirección postal
   • Código postal
     
      
4. Fill in the Reimbursement Amount field under the "Reimbursement" section.
5. Select the type of service:
   • Tow
   • Lockout
   • Flat Tire
   • Mechanical or Electrical Breakdown
   • Suministro de combustible
   • Remolque
   • Arrendamiento de vehículos
   • Hotel
   • Trip Interruption
   • Otras
6. Click the Calendar Icon and select the Date of Loss/Service.
   
   Notas:
   • Additional fields may populate based on the type of service selected.
   • You can fill in additional details in the appropriate text box.
      
7. Select Yes or No to answer: "Is recipient of Reimbursement same as Customer?"
   
    
8. Enter the following information in the "Disablement location" section:
   • Search for an address
   • Street 1
   • Street 2
   • Ciudad
   • Estado
   • Código postal
     
      
9. Enter the following information under the "Vehicle" section:
   • Número de Identificación del Vehículo (VIN)
   • Año
   • Marca
   • Modelo
     
     Note: You can check a box if your vehicle is not listed.
     
      
10. Click Choose File under the "Attachments/Documentation" section to upload a claim-related document.
11. Select the Disclaimer Acknowledgement checkbox.
12. Choose Submit.
    

Información adicional

¿Qué servicios cubre la asistencia en la carretera?

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^*Coverage, for original owner, varies based on vehicle model year. Non-transferrable. For complete details, go to www.lincoln.com/support or see your Lincoln Retailer for details.

^**See ESP contract details for more information.