¿Cómo reclamo un reembolso de asistencia en la carretera de Lincoln*?

Todos los vehículos 2013 o posteriores califican para la asistencia en la carretera las 24 horas, los 7 días de la semana en todo el país (incluyendo Canadá y México) durante el tiempo de tu experiencia de propiedad. Lincoln vehicles purchased used or pre-owned have Roadside Assistance coverage within 6 years or 70,000 miles (whichever comes first) of their Fecha de inicio de la garantía. Todos los modelos 2012 y anteriores ya no califican para asistencia en la carretera.

Es posible que en algunos casos no conozcas tus beneficios de asistencia en la carretera de Lincoln y contrates tu propio servicio. If this occurs, you can submit a reimbursement claim through Lincoln Roadside by Agero. Refund amounts may vary depending on the towing distance and the Lincoln Extended Service Plan (ESP) you may have purchased**.

To obtain reimbursement information, you can contact your preferred Tienda de Lincolno llamar 1-800-521-4140 (Options 1, 1, 2) para hablar con un representante de asistencia en carretera de Lincoln.

Requesting a Refund

To request a refund:

  1. Navigate to https://lincolnroadsideassistance.roadsidereimbursement.com.
  2. Select Enter New under "Submit a new reimbursement."
    Lincoln Reimbursement Page with Red box over the Enter New button

    Note: You can also click Search under "Search for an existing reimbursement" to track an existing submission.
     
  3. Fill out the following information under the "Vehicle Owner" section:
    • Nombre
    • Apellido
    • N° de teléfono
    • Email
    • Dirección postal
    • Código postal
      Lincoln reimbursement Form with Red boxes outlining from right to left - First Name , Last Name, Phone Number, Email, and Mailing Address
       
  4. Fill in the Reimbursement Amount field under the "Reimbursement" section.
  5. Select the type of service:
    • Tow
    • Lockout
    • Flat Tire
    • Mechanical or Electrical Breakdown
    • Suministro de combustible
    • Remolque
    • Arrendamiento de vehículos
    • Hotel
    • Trip Interruption
    • Otras
  6. Click the Calendar Icon and select the Date of Loss/Service.

    Notas:
    • Additional fields may populate based on the type of service selected.
    • You can fill in additional details in the appropriate text box.
       
  7. Select Yes or No to answer: "Is recipient of Reimbursement same as Customer?"
    Reimbursement Section with red boxes from left to right - Reimbursement Amount, Type of Service, Calendar Icon, Additional Details, Yes or No
     
  8. Enter the following information in the "Disablement location" section:
    • Search for an address
    • Street 1
    • Street 2
    • Ciudad
    • Estado
    • Código postal
      Disablement Location Red Box outlining Disablement Location information
       
  9. Enter the following information under the "Vehicle" section:
    • Número de Identificación del Vehículo (VIN)
    • Año
    • Marca
    • Modelo

      Note: You can check a box if your vehicle is not listed.
      Vehicle Section with red boxes outlining VIN, Year, Make, Model
       
  10. Click Choose File under the "Attachments/Documentation" section to upload a claim-related document.
  11. Select the Disclaimer Acknowledgement checkbox.
  12. Choose Submit.
    Attachments/Documentation section. Red Boxes outlining Choose File, Disclaimer Acknowledgement and Submit

Información adicional

¿Qué servicios cubre la asistencia en la carretera?


*Roadside Assistance is included for certain owners and available to everyone for a per-service fee. Lincoln se reserva el derecho a cambiar los detalles del programa sin obligación de ningún tipo.

**See ESP contract details for more information.